Return Policy

Our policy lasts 30 days.  If 30 days have gone by since your purchase, unfortunately we can't offer a refund or exchange.  

To be eligible for a refund, your item must be unused and in the same condition that you received it.  Mail your item to:

Art by Ivan - Stone and Hide
36 Goodwood Park Crescent
Toronto, Ontario
Canada  M4C 2G5

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed and a credit will be applied to your credit card.  

Exchanges

We only replace items if they are defective or damaged.  Please email a picture of the damaged item to artistiv@hotmail.com.  We will let you know if the damaged item needs to be returned.  If approved for an exchange, the replacement item will be shipped to you free of charge.

If an item must be returned, you will be responsible for paying for your own shipping costs.  Shipping costs are non-refundable and will be deducted from your refund.